Terms of Service

These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our website, any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and "Website" being a reference to any one of them) and the other services that we provide (the "Services").

Important Notice

Please read these Terms and Conditions carefully and make sure that you understand them before using the Services.
Please note that by using the Services, you agree to be bound by these Terms and Conditions.
If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.

1. Our Services

Please note that the delivery logistics service is being provided by us to you and as such you are entering into a contract for delivery services provided by us. We may make a charge for these services which will be shown at checkout and prior to your purchase of the products.
Your contract with us is concluded once the products have been delivered to you by the courier or have been collected by you from a Partner.
In order to use the Services you must be over 18 years of age.

2. Our Liability to You in Relation to the Services

If, in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services.
We do not in any way exclude or limit our liability for:
Fraud or fraudulent misrepresentation
Any other liability which cannot be limited by law

3. The Products

We attempt to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by the Partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete or error free.
Please contact our Customer Service Advisors if you would like more information about a product.
The images of the products on the Website are for illustrative purposes only, and although we attempt to display colors accurately, we cannot guarantee that your computer's display of the images accurately reflect the true color of the products.

4. Returns and Cancellation

Please see our Returns & Refunds Policy for information on returns, and our Free Returns service.
For returns using our Free Returns service, please see our Returns & Refunds Policy.

5. Our Website

This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules.
If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately.

6. Privacy Policy

We only use your personal information in accordance our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data.
By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.

7. Export Restrictions ⚠️

CRITICAL COMPLIANCE NOTICE

THIS IS CRITICAL - MUST BE INCLUDED

Export and Sanctions Compliance

We do NOT accept orders, sell, or ship products to the following sanctioned countries and regions:
Iran
Russia
Cuba
North Korea
Syria
Crimea
Any other regions subject to U.S., E.U., or international sanctions

Important Notes

Order Cancellation Rights:
We reserve the right to cancel orders from sanctioned regions without prior notice. Refunds for cancelled orders may be subject to processing fees and administrative charges.
Customer Responsibility:
By placing an order, you confirm that:
You are not located in a sanctioned country or region
You are not on any sanctions list or otherwise prohibited from receiving goods
You will not export or re-export products to sanctioned countries or prohibited parties
Violation Consequences:
Violation of export control laws may result in:
Immediate order cancellation
Account suspension or termination
Forfeiture of refund rights
Legal action

Returns from Restricted Regions

If an order was mistakenly placed from a restricted region:
Please contact us immediately at info@topformall.com
We cannot process returns shipped from sanctioned countries
No refunds will be issued for orders shipped to sanctioned regions

8. Order Acceptance and Cancellation

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including:
Products are not available
Pricing or product information errors
Order from a sanctioned region
Suspected fraud or unauthorized transactions
Violation of these Terms and Conditions
You will be notified if your order is cancelled.

Order Cancellation by Customer

Before Shipment:
You may cancel your order before it has been shipped by contacting our customer service at info@topformall.com.
After Shipment:
Once your order has been shipped, it cannot be cancelled. However, you may return the products in accordance with our Returns & Refunds Policy.

9. Payment Terms

Accepted Payment Methods

We accept the following payment methods:
Credit cards (Visa, Mastercard, American Express)
PayPal
Other payment methods as displayed at checkout

Payment Authorization

By providing payment information, you authorize us to charge the total amount of your order to your payment method. You represent and warrant that:
You are authorized to use the payment method
Payment information is accurate and current
You have sufficient funds or credit to complete the purchase

Payment Security

We use industry-standard encryption to protect your payment information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Shipping and Delivery

Delivery Times

Estimated delivery times are provided at checkout and are approximate only. We are not responsible for delays caused by:
Courier or shipping carrier issues
Customs clearance delays
Natural disasters or force majeure events
Incorrect or incomplete delivery address

Delivery Restrictions

We do not deliver to:
P.O. Boxes (except where specifically stated)
Sanctioned countries and regions (see Section 7)
Areas where delivery is not available or restricted

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier.

11. Intellectual Property Rights

Our Rights

All content on the Website, including but not limited to text, graphics, logos, images, software, and design, is the property of topformall.com or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

Your Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only. You may not:
Reproduce, modify, or distribute Website content
Use Website content for commercial purposes
Remove copyright or proprietary notices
Reverse engineer any Website software or technology

12. Additional Terms

Return Inspection

All returned items are subject to inspection upon receipt. We reserve the right to:
Refuse refunds for items that do not meet return conditions
Issue partial refunds for items with damage or missing parts
Deduct return shipping costs if the return is not due to our error
Charge restocking fees (up to 15%) for certain items

Policy Updates

We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the Website.
Your Responsibility:
It is your responsibility to review these Terms and Conditions periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the modified Terms and Conditions.
Notification of Material Changes:
For material changes, we will make reasonable efforts to notify you by:
Posting a notice on the Website
Sending an email to your registered email address
Displaying a pop-up or banner notification

13. Dispute Resolution

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.

Jurisdiction

You agree that any dispute arising from or relating to these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Dispute Resolution Process

Before Legal Action:
Before filing any legal action, you agree to:
Contact our customer service at info@topformall.com
Provide detailed description of the issue
Allow us 30 business days to attempt to resolve the matter
Negotiate in good faith
Mediation:
If we cannot resolve the dispute through customer service, we may agree to mediation by a neutral third party before pursuing litigation.

14. Limitation of Liability

To the maximum extent permitted by law:
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Loss of profits or revenue
Loss of data or information
Loss of business opportunity
Cost of substitute goods or services
Personal injury or property damage

Maximum Liability

Our total liability to you for any claims arising from or related to these Terms and Conditions or the Services shall not exceed the total amount you paid to us in the 12 months prior to the claim.

Exceptions

Nothing in these Terms and Conditions shall exclude or limit our liability for:
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited by law

15. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms and Conditions, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Returns & Refunds Policy, and any other policies referenced herein, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements, understandings, and communications.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us:
Email: info@topformall.com
Response Time: Within 1-2 business days
Company Information:
GLOBAL BEST GETWAY TECH LIMITED RM 1201, 12/F TAI SANG BANK BLDG 130-132 DES VOEUX RD, CENTRAL, HONG KONG

18. Acknowledgment

By using the Website and Services, you acknowledge that:
You have read and understood these Terms and Conditions
You agree to be bound by these Terms and Conditions
You are at least 18 years of age
You are not located in a sanctioned country or region
All information you provide is accurate and complete
You will comply with all applicable laws and regulations